Privacy policy
PRIVACY POLICY
Last updated: January 25, 2026
FurMakers operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). FurMakers is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information.
Contact details including:
-
name
-
billing address
-
shipping address
-
phone number
-
email address
Financial information including:
-
credit card or debit card details
-
payment card information
-
transaction records
-
payment confirmations
Account information including:
-
username
-
password
-
security questions
-
account preferences
Transaction information including:
-
products viewed
-
items added to cart or wishlist
-
purchase history
-
returns, exchanges, and cancellations
Communications with us including any information you provide when contacting customer support or communicating with our team.
Device information including:
-
IP address
-
browser type
-
device identifiers
-
network connection information
Usage information including details about how you interact with our website and Services.
PERSONAL INFORMATION SOURCES
We may collect personal information from several sources.
Directly from you when you:
-
create an account
-
place an order
-
communicate with us
-
submit forms or requests
Automatically through the Services when you use our website, including through cookies and similar tracking technologies.
From service providers who help us operate our business.
From partners or other third parties who support marketing, advertising, or analytics.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to operate and improve the Services.
Cookies help us:
-
remember your preferences
-
maintain shopping cart functionality
-
analyze website performance
-
personalize your shopping experience
-
deliver advertising and marketing content
You may control or disable cookies through your browser settings, although doing so may affect certain features of the Services.
For more information about Shopify cookies, you may visit
https://www.shopify.com/legal/cookies
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us, we may use your personal information for the following purposes.
Provide and Improve the Services
We use your personal information to process payments, fulfill orders, manage accounts, arrange shipping, handle returns, and personalize your shopping experience.
Marketing and Advertising
We may send marketing communications and advertisements related to products or services that may interest you.
You may opt out of marketing communications at any time using the unsubscribe link in our emails.
Security and Fraud Prevention
We use personal information to detect and prevent fraud, protect our systems, and ensure secure transactions.
Communicating with You
We use personal information to respond to inquiries, provide support, and maintain our business relationship with you.
Legal Compliance
We may process personal information to comply with legal obligations or to enforce our terms and policies.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information in the following situations.
Service Providers
We share information with vendors who help operate our business, including payment processors, logistics providers, and cloud hosting services.
Business and Marketing Partners
We may share information with advertising and marketing partners to help provide personalized advertising.
Shopify
Our store is hosted on Shopify. Shopify processes personal information to operate and improve the platform.
Legal Requirements
We may disclose personal information to comply with legal obligations or to protect our rights and users.
Business Transactions
Personal information may be transferred in connection with a merger, acquisition, restructuring, or sale of assets.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify.
Information you provide may be transmitted to and processed by Shopify and other service providers located in different countries.
Shopify may also use certain data to provide enhanced features and analytics for merchants.
For more information about Shopify privacy practices, please visit:
THIRD PARTY WEBSITES AND LINKS
Our Services may include links to third-party websites or platforms.
We are not responsible for the privacy practices or content of third-party websites.
Users should review the privacy policies of those websites before providing personal information.
CHILDREN'S DATA
The Services are not intended for children.
We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
If a parent or guardian believes a child has provided personal information to us, they may contact us to request deletion.
SECURITY AND RETENTION OF INFORMATION
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
However, no system is completely secure and we cannot guarantee absolute security.
We retain personal information only as long as necessary to:
-
provide the Services
-
comply with legal obligations
-
resolve disputes
-
enforce agreements and policies
YOUR RIGHTS AND CHOICES
Depending on your location, you may have rights regarding your personal information.
These rights may include:
Right to Access
You may request access to personal information we hold about you.
Right to Delete
You may request deletion of your personal information.
Right to Correct
You may request correction of inaccurate information.
Right to Data Portability
You may request a copy of your personal information.
Right to Opt-Out of Targeted Advertising
You may request that we stop using your information for targeted advertising.
You may exercise these rights by contacting us using the contact information below.
We may need to verify your identity before processing your request.
INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred to and processed in countries outside your country of residence.
Where required by law, we rely on recognized transfer mechanisms such as Standard Contractual Clauses to ensure appropriate protection of personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The updated policy will be posted on this page with a revised “Last updated” date.
CONTACT
If you have questions about this Privacy Policy or your personal information, please contact us.
Address
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
For the purposes of applicable data protection laws, FurMakers acts as the data controller of your personal information.
